Ask Tanya

Ask Tanya


A human like assistant to help reduce your corporate tasks
and let you do the productive work.

A human like assistant to help reduce your corporate tasks
and let you do the productive work.




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Features

Tanya has more features than you think


All time connected to your and your nearests’ office 365 Calendar, SharePoint, Teams and identities.

Tanya has more features than you think

Stay informed about your and your colleague’s calendar

Don’t bother to call your co-worker to check her availability. Accept / cancel meetings on the fly within your favorite chat platform.
Ask Tanya:

  • How am I Doing today?
  • How is Alex Walls Doing today?
  • Am I having any free time today?
  • What time is my first meeting on 1st Feb?




Know your co-workers!

Having habit of forgetting birthday’s or anniversaries? Well, Tanya can help you!
Ask Tanya:

  • Can you give me some information about Katrin Smith?
  • Whos birthday is there in this month / week?
  • Who joined this week?
  • Who joined in last two days?
  • which language is suitable to Paul Brown?
  • Who all reports to Mark Jones?
  • Who all are under me?
  • Who will finish 5 years in this month?

Tanya has more features than you think



Tanya has more features than you think

Love SharePoint? You will love Tanya!

Want to know whats going on now a day in your SharePoint Online environment or navigate directly to your drive?
Ask Tanya:

  • Give me my drive details please?
  • Shared with me
  • My latest
  • Search “Flu”
  • search “Rabbit” in ben’s files




Scan business cards directly to your Outlook contacts

Now you can click the photo of your business card and directly send to Tanya!

  • No manual entries
  • Saves lot of your time and errors
  • Contacts can be synced directly to mobile

Tanya has more features than you think

Want a bite? You’re in the right place!

Channels

Channels


We don’t want to take you away from your favourite chat software. Rather we waited until we could make up Tanya for your chat platform.

Microsoft Team
Microsoft Team

Skype
Skype

SharePoint Online
SharePoint Online

Plans


Need help? Our sales team would be glad to help you.

FAQ

Frequently Asked Questions


Drop us an email if you couldn’t find an answer to your question in the following list

Do Tanya store my Office 365 credentials?

No, we do not store any user credentials. For skype platform, we need to ensure the requests are coming through authentic user where we ask for login.

What all chat platforms supported by Tanya?

Tanya at present supports following platforms;
1. Skype
2. Web chat (to your sharepoint online site)
3. Microsoft Team

Is there any installation required in order to deploy Tanya to my organization?

If you are looking to use Tanya in Skype or Microsoft Teams, you don’t need to install anything. However, if you are looking to install it to SharePoint Online web chat, you will have to run one time exe to deploy to your SharePoint Online environment. This exe need to run only from 1 machine and not from all users’ machine.

What is a subscription?

Subscription is a contract between customer and Tanya which allows you enter into a recurring payment for undefined time period. With subscription, customers can decide to enter into Monthly and yearly payment options.

Can a subscriber cancel their own subscription?

Yes, a subscriber and cancel and perform other actions on their subscriptions via the My Account page.

Will a scheduled subscription charge go through even if the order status is “on-hold”?

Yes, a scheduled subscription charge will still go through even when the original order used to purchase the subscription has a status of on-hold. Tanya store manager needs to put the subscription on-hold to freeze payments on that subscription.

What is the exact interval for a monthly subscription, i.e. is it 30 days?

With a daily subscription, payments are triggered every 24 hours. A day is always 24 hours, so this is no issue. But what about months where the number of days differs?

The amount of time between a monthly billing interval is one month. This means 30 days for some months (April, June etc.), 31 days for others, and then 28 or 29 days for February. If a monthly subscription is created on the 15th of February, the next payment will be charged on the 15th March. If the billing interval for a subscription is every 2 months and it is created on the 15th of February, the next payment will be charged on the 15th April.

What about subscriptions purchased on the last day of the month?

If a subscription is purchased on the last day of the month, recurring payments will continue to be charged on the last day of the month. For example, if a $10 / month subscription is purchased on the 31st December, its next 4 payments will be charged on:

31st January
28th February (or 29th February for a leap year)
31st March
30th April

What about recurring payments on the 29th or 30th day of the month?

This system will also be used if the day a payment is normally charged is not the last day of the month, but it is on the 29th or 30th day of the month, and the next payment is due in February, which has no 30th day (and no 29th day in non-leap years).

For example, if a $10/month subscription is purchased on the 29th December 2012, the next 4 payments will be charged on:

29th January 2013- not the last day of the month
28th February 2013 – notice it has switched to the last day of the month as there is no 29th day in February when it is not a leap year
31st March 2013 (last day of the month)
30th April 2013 (last day of the month)

This logic ensures that a payment is made every month, and therefore, that one year includes 12 payments.

What happens when a subscription is suspended?

When the Tanya store manager or customer suspends a subscription, all payments will stop for the period the subscription is suspended. The user’s role on your site will also be set to the default inactive subscriber role.

When a subscription is reactivated, the payment schedule will continue as it did before the subscription was suspended. The payment schedule is not changed based on the amount of time the subscription has been suspended.

For example, if a customer buys a monthly subscription product on the 1st of January, then suspends their subscription on February 12th, they will not pay anything until they reactivate it. If the customer reactivates the subscription on May 22nd, the next payment will be charged on 1st of June, because that is the original billing date the subscription was started.

Subscriptions allows you as the Tanya store manager to set a limit on the number of times a subscriber can suspend or reactivate their subscription, or to prevent suspension completely on the settings page.

If a customer buys a subscription on December 15th, when will they be charged for the month of December?

By default, the billing schedule for a subscription is based on the day the customer buys the subscription. If a customer buys a subscription on the 15th December, they will pay on the 15th December, then be billed for renewal on the 15th January (then 15th February etc.).

If a customer is subscribed to a downloadable product, do they have access to that product forever?

If you create a subscription product with downloadable files associated with it, the customer will only have access to the files while their subscription is active.

If the subscription has expired, is on-hold or has been cancelled, the customer will not be able to download the files associated with the subscription.

Why does a customer need to enter payment details when no initial payment is due?

When automatic payments are enabled, a customer must enter their payment details when signing up for the subscription, even if no initial payment is required. That means, even if the subscription has a free trial or the customer has applied a coupon for 100% of the first payment, they will need to enter their payment details. This is so that future payments can be processed automatically.